Frequently asked questions

Reserv Go is a personal assistant service. You send a request through the chat and a dedicated assistant handles the booking on your behalf: searching, calling, booking, and confirming. You receive the confirmation directly in the conversation.

Restaurants, transport, home services, activities, special occasions and travel — anything that can be booked or arranged through research and direct contact.

Yes. Your assistant can handle requests anywhere, from cities to rural areas.

Timing depends on the type of request and the provider's responsiveness. Requests that require a phone call may take longer than online bookings.

Your assistant suggests the best available alternatives based on your preferences, timing, and budget before you confirm.

Tell your assistant in the same conversation or via our chat on our website. They will contact the provider and handle changes or cancellations according to the provider's policy.

You buy a pack of hours upfront. Each request uses time from your balance based on the work involved. When your hours run low, you can top up or choose a larger pack.

Start with a smaller pack if you are unsure. Your assistant tracks usage as you go, and you can upgrade at any time if you need more capacity.

Time spent researching, calling providers, coordinating details, and confirming your booking. Simple requests may use less than an hour; complex ones may use more.

You will be notified before your hours are used up. You can top up your pack or choose a larger one to continue without interruption.

Your purchased hours remain available on your account until used. There is no monthly minimum and no subscription required.

Yes. An account lets you track your remaining hours, view request history, and continue conversations with your assistant.

Open the chat and describe what you need — date, location, preferences, and any constraints. Your assistant takes it from there.

No lengthy forms. The conversation itself collects the details your assistant needs to act on your behalf.

Your remaining balance is visible in the app and updated after each completed request.

Your assistant researches options, contacts providers if needed, and returns with confirmations or alternatives, all within the same conversation.

Use the Contact page in the header or contact us via our chat accessible everywhere on the website. Our team typically responds within 24 hours.

Contact our team through the app or website via the contact page or chat. Describe your question and we will get back to you as soon as possible.

Message your assistant in the original conversation or contact support with your booking details in the chat. We will follow up with the provider on your behalf.

If you have a Reserv Go plan, you can cancel it via the Manage your plan page or the live chat. Simply submit your email in the form, and you will receive an instant confirmation via email.

Visit the Manage your plan page and submit your email in the cancellation form. You will receive an instant confirmation via email.