Terms & conditions of sale

The website reserv-go.com is published and operated by Nextpoint Innovations Limited, a company registered in England and Wales under number 14724520. VAT registration number: 452744584.

Registered office: Suite F, Rear Office 48a High Street, Hadleigh, Ipswich, Suffolk, England, IP7 5AL.

Publication Manager: Adam Oldfield.

For any enquiry, customers are encouraged to reach the team via the chat available on the website or by email at: contact@reserv-go.com.

The Website is delivered through Amazon Web Services (AWS), using Amazon CloudFront.

Accessing the website, opening an account or subscribing to any of the available offers constitutes full and unreserved acceptance of these General Terms and Conditions of Sale.

These Terms and Conditions govern all contractual relationships between Reserv Go and any person purchasing or subscribing to one of its services remotely.

Two types of services are available on the website: the Concierge service, available as one-off hourly packs or a monthly Unlimited subscription, and a Magazine subscription, consisting of the periodic distribution of digital content published under the Reserv Go brand.

These services are intended exclusively for adults acting in a personal capacity. Any use that is unlawful, fraudulent, manifestly abusive or contrary to applicable regulations may result in the temporary or permanent suspension of access to the service.

In the context of the Concierge service, Reserv Go acts as an intermediary and agent on behalf of the customer for any request involving a third party. Services ultimately carried out by an external provider remain the sole responsibility of that provider.

3.1 – The Concierge

The selected Concierge offer gives the customer a credit of assistance hours, enabling them to entrust Reserv Go with a wide range of organisational, coordination and research tasks.

Types of tasks that may be handled include in particular:

• identifying solutions tailored to a specific need expressed by the customer,
• preparing and tracking bookings of any kind,
• coordinating travel, stays, appointments, events or routine administrative procedures,
• sourcing and recommending suitable providers for a given situation,
• reaching out to or following up with third-party contacts on the customer's behalf,
• finding alternative solutions in the event of an unexpected issue or difficulty arising during a task,
• preparing options for the customer's review and approval before any commitment is made.

The Concierge service does not cover areas falling within regulated professions and does not take on the material execution of tasks entrusted to third parties. Reserv Go reserves the right to decline any request that is unlawful, dangerous, disproportionate, contrary to public decency or manifestly outside the normal scope of the service.

Hours are deducted based on the time actually spent by the Reserv Go team on processing, follow-up, coordination and communications related to each request.

3.2 – The Magazine

The Magazine subscription provides access to a digital publication issued every week by Reserv Go, under its own editorial direction.

This service operates entirely independently from the Concierge: it includes no assistance hours, does not add to the hourly balance of an active Concierge offer, and may be taken out separately or alongside it.

Magazine content may include curated selections, recommendations, practical information, inspiration, thematic features and any other subject falling within Reserv Go's editorial scope.

Subscribing to any Reserv Go service requires the prior creation of a customer account. Users must provide accurate, complete and up-to-date information at this stage, including their identity, a valid email address, a phone number and valid payment details.

Once the account is activated, a personal space is made available, allowing customers to:

• view active subscriptions,
• update certain personal details,
• review the history of requests submitted to the Concierge,
• download invoices,
• initiate a cancellation,
• access the Magazine when the corresponding subscription is active.

Login credentials are strictly personal and confidential. The customer is solely responsible for keeping them secure and for all activity carried out from their account, until an unauthorised access is reported.

Reserv Go puts in place reasonable technical and organisational measures to secure access to the website, accounts and associated data.

5.1 – One-off Hourly Packs

The five hourly packs are one-off purchases. They do not include a trial, do not renew automatically and are charged once at the price shown when purchased:

• 3h – £19.99 Perfect for a single task or a quick test of the service.
• 4h – £29.99 Ideal for a handful of errands handled in one go.
• 6h – £39.99 Handle a full day's requests without lifting a finger.
• 7h – £49.99 For a busy week of tasks, all taken care of for you.
• 9h – £59.99 Tackle multiple ongoing tasks across the week with ease.

Hours are deducted progressively as time is spent processing requests.

5.2 – Unlimited Plan

The Unlimited plan starts with a three (3)-day trial charged at £0.01. Unless cancelled before the trial ends, it continues as a monthly subscription at £69.99 per month and renews monthly until cancelled.

5.3 – Magazine

The digital Magazine subscription is available at up to £7.60 per month. The first payment is taken seven (7) days after subscription and it renews automatically until cancelled.

5.4 – Pricing Provisions

Prices include applicable VAT (VAT registration number 452744584). Any pricing change affecting an active subscription will be notified in advance, with the option to cancel before it takes effect.

Payments are made by card through the secure solution integrated into the website.

Hourly packs are charged in full when the order is confirmed. For a first Unlimited subscription, the £0.01 trial charge is collected upon confirmation; the monthly amount is collected only if it is not cancelled before the trial ends.

Only the Unlimited and Magazine subscriptions renew. Hourly packs do not renew.

Receipts and invoices are available from the personal space or customer service.

Only the Unlimited and Magazine subscriptions renew automatically at each billing date unless cancelled beforehand. Hourly packs are one-off purchases and do not renew.

Recurring subscriptions may be cancelled from the Contact page, personal space or online chat before the next billing date.

Cancelling Unlimited does not cancel Magazine, or vice versa.

Any customer acting as a consumer benefits, for any contract concluded remotely, from a legal withdrawal period of fourteen (14) days running from the purchase date for an hourly pack or the subscription date for the Unlimited plan or Magazine.

This right may be exercised by means of any unambiguous statement clearly expressing the customer's wish to withdraw, in particular from the customer area, by email to contact@reserv-go.com, or using the model withdrawal form set out below.

Where the right of withdrawal is validly exercised, Reserv Go will refund the amounts paid in respect of the relevant service within a maximum of fourteen (14) days of receiving the request.

If the customer has expressly requested that performance of the service begin before the end of the withdrawal period, they will remain liable for an amount proportionate to the service already provided up to the date of withdrawal. This rule applies to both the Concierge and the Magazine.

The right of withdrawal cannot be exercised in respect of services fully performed before the expiry of the legal period, where performance began with the customer's express prior consent and express waiver of the right of withdrawal, in the cases provided for by applicable law, including the UK Consumer Rights Act 2015.

A model withdrawal form is available at the bottom of this page. You can view and print it at any time by clicking the button provided for this purpose.

Reserv Go offers a "satisfaction guarantee" commercial warranty.

Under this guarantee, customers may request a refund of their most recent subscription payment. This guarantee is separate from and independent of the statutory right of withdrawal referred to in the preceding article.

A refund request under this guarantee may only cover the most recent payment collected.

Requests may be submitted via the website chat, from the customer area, or by email to contact@reserv-go.com. If the request is approved, the refund is processed within a maximum of fourteen (14) days.

This commercial guarantee supplements the customer's statutory rights and does not replace them.

Reserv Go's activities fall within the scope of assistance, advisory support and intermediation. Its obligations are assessed in light of the nature of this role, and do not extend to outcomes achieved by any third parties involved.

Services materially performed by third-party providers remain the sole responsibility of those providers. Reserv Go cannot be held liable for delays, cancellations, non-performance, quality deficiencies or damages attributable to an external operator.

Reserv Go's liability may equally not be invoked in the event of temporary website unavailability, technical failure, force majeure, or where a request cannot be processed due to information that is incomplete, inaccurate or submitted late by the customer.

In connection with access to the website and use of the services, personal data is collected and processed for the purposes of managing user accounts, tracking subscriptions, handling concierge requests, administering the customer relationship, issuing invoices, maintaining service security and complying with applicable legal obligations.

Some of this data may be shared with authorised technical providers, the hosting company or the payment processing partner, strictly to the extent necessary for service delivery or as required by law. Reserv Go does not store complete banking details.

Public Website content is delivered through Amazon CloudFront's global network. Personal data is processed by authorised service providers under appropriate contractual and security safeguards.

Any user may exercise their rights of access, rectification, erasure, restriction, objection and portability by sending a request to: contact@reserv-go.com. Customers also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. For further information, please refer to the Privacy Policy available on the website.

The Reserv Go customer service team is available via chat on the website, from the personal space or at contact@reserv-go.com for any information request, complaint or dispute notification.

An amicable resolution is always sought before any formal proceedings are initiated.

Should a disagreement persist, consumer customers may refer the matter free of charge to an alternative dispute resolution (ADR) scheme.

These Terms and Conditions are governed by the laws of England and Wales for customers whose habitual residence is outside the European Economic Area and the United Kingdom.

For consumers residing within the European Economic Area or the United Kingdom, the mandatory consumer protection provisions of their country of residence remain fully enforceable, including those under the UK Consumer Rights Act 2015.

The competent jurisdiction is determined in accordance with applicable legal rules, in particular those arising from private international law instruments and, where relevant, the Rome I and Brussels I bis Regulations.

These Terms and Conditions are available in several languages. In the event of any discrepancy between two versions, the version in the customer's language prevails. For customers based in the United Kingdom, the English version constitutes the reference text.

(Complete and return this form only if you wish to withdraw from the contract)

To:

Nextpoint Innovations Limited – RESERV GO
E-mail: contact@reserv-go.com

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of the following service:

– Service booked on: …………………………………………..

– Name of consumer(s): …………………………………………..

– Address of consumer(s): …………………………………………..

– Signature of consumer(s) (only if this form is submitted on paper):

…………………………………………………………………………………………………………….

Date: …………………………………………..

(*) Delete as appropriate.